Creating the future of customer experience through innovation.
CALL US! +41 (0)786389672
Hi! I am Patrick, a Product Experience and Innovation Coach.
I will guide you to create the best Total Experiences* for your products and services, boosting your bottom-line.
Sounds good? Let’s get started!
*The blend of User Experience, Multi Experience, Customer Experience and Employee experience aiming at ultimate brand experience.
I graduated from the business school ESCP Europe, Grande Ecole, holding a Master of Science in Management and have extensive experience as Marketing & Technology Consultant and Product Manager with focus on innovation at leading corporations in their respective fields, Caterpillar, DentsplySirona and Straumann.
My area of expertise is best described as Total Experience Management, actually one of the Top Technology Trends for 2021 as per Gartner. In detail:
The common denominator of the aforementioned areas is creating and designing Total Experiences.
Best in class Experiences for Users and Customers of your Products and Solutions (the “Front End”). And best in class experiences for Employees (the “Back End”).
I help companies create outstanding Total Experiences with the objective of increasing their market value, market share and ultimately profits.
My services are equally suited for both startups and larger companies like, SMEs or Multinationals.
I offer adapted coaching sessions depending on your Experience- and Innovation-need.
Since every company is different, I fully customize my services for you.
You do not exactly know what you need, but you’re missing your product and service revenue targets? Get in touch with me and we will figure it out together.
There could be several explanations to the above, and together we will analyze the situation, starting with the customer problem, looking at the proposed solution and the actual customer experience.
The way I approach projects is to carefully and actively Listen to every stakeholder (internal & external) involved. Then to establish a Vision based on what I heard, mixing it with the experience I gained working on lighthouse projects at multinationals and in multi-national teams in the past. And last but not least it is important to have Fun together, enjoying talking to and working with business partners from all over the world.
I call it:
Listen, Vision and Fun, gets any problem done. The baseline for great Experiences.
Additionally, I combine my aforementioned baseline for Experiences with the following equation:
*Remember, your Brand Experience is the sum total of your User Experience, Multi Experience, Customer Experience and Employee Experience.
UX = User Experience
“User experience” encompasses all aspects of the end-user’s interaction with the company, its services, and its products.
https://www.nngroup.com/articles/definition-user-experience/
MX = Multi Experience
“Multiexperience refers to the various permutations of modalities (e.g., touch, voice and gesture), devices and apps that users interact with on their digital journey across the various touchpoints.“
https://www.gartner.com/en/information-technology/glossary/multiexperience-development-platforms-mxdp
CX = Customer Experience
Customer experience (CX) is a term commonly used to define UX over long periods of time.
https://www.nngroup.com/articles/ux-vs-cx/
EX = Employee Experience
The employee experience is the journey an employee takes with your organization. It includes every interaction that happens along the employee life cycle, plus the experiences that involve an employee’s role, workspace, manager and wellbeing.
https://www.gallup.com/workplace/242252/employee-experience.aspx
BX = Brand Experience
The totality of all sensations, feelings, thoughts, and actions evoked by a brand.
https://howbrandsarebuilt.com/blog/2019/01/30/definition-what-is-brand-experience/
Experiences are interdependent and an outstanding User Experience, Multi Experience, Customer Experience and Employee Experience ultimately lead to a superior Brand Experience which separates good companies from great and unique companies. A positive equation leads to happier customers, happier employees and happier investors. A triple win in fact. And one of the Top Technology Trends for 2021 as per Gartner.
https://www.gartner.com/smarterwithgartner/gartner-top-strategic-technology-trends-for-2021/
Depending on the level and intensity of the collaboration and the duration of the project: ad-hoc session, short-term (normally 1 – 3 months), mid-term (normally 4 – 12 months) and long-term (above 12 months), we agree on a fully customized package for you which fits perfectly your individual needs.
For a quote please get in touch.
The first hour is always for free.
“Patrick is a fantastic person to work with. He is full of energy and has not only the gift to very quickly understand abstract problems but also to directly come up with innovative ideas and solutions. He helped us further define the vision of ARHUB and from there suggested potential adequate adjustments to our business model to get rock solid for potential investor rounds and hence also for the future.”
Natalya Lopareva, CEO of ARHUB
www.arhub.swiss
+41 (0)786389672
patrick.frank@three2infinite.com